Processing

• Typical processing includes orders processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.
• We are unable to guarantee changes once an order is placed, however if you need assistance, please email support@celestialscents.store with as many details as possible, and we'll try our best.

Domestic Shipping

• Enjoy FREE SHIPPING on all orders within the contiguous U.S. over $50.
• Once picked up and scanned in by our carrier, transit times will vary depending on shipping method + delivery destination.
• You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48-72 hours once a label has been created.
• Once shipped, an order's tracking information is outside of our control, and final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

Expedited Shipping

International Orders

• We are not currently offering international shipping outside of the U.S. and Canada. Shipping rates are calculated by weight + delivery destination and include the cost of any duties and taxes upfront so you won't be charged later on.

Exchanges + Returns

• If you are not satisfied with your product, we have a 14-day return policy. Contact us at support@celestialscents.store to initiate the return/exchange process.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds will be processed within 10 business days.
• Please note it may take some time for your bank or credit card company to process and post the refund.
• Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions

• Unfortunately, we cannot accept returns on sale items
• Candles, wax melts, and related products can soften or melt during warm temperatures. We advise arranging delivery to an air-conditioned location.
• Discontinued items, clearance items, limited collections/releases, and gift cards are final sales and not eligible for returns, refunds, or exchanges.

For any return questions, contact us at support@celestialscents.store